Our in-house technology and data security team comprises a key part of the global business, maintaining the company’s network and communications infrastructure and supporting over 300 users around the world.

The role

We have a new opportunity for an experienced IT support professional to join our dedicated ServiceDesk team. This is an ideal role for an enthusiastic and motivated individual with an excellent knowledge of current hardware and software. For effective collaboration with our wider IT team, you will adopt a flexible work schedule with later starts preferred up to three times a week.

Key responsibilities

• Providing first- and second-level IT support to team members in all offices, both remotely and onsite, with the ability to come into the office 1–2 times a week and where emergency support is required
• Maintaining the IT ServiceDesk and resolving tickets for team members based in other locations (logging, tracking and closing service desk calls)
• Diagnosing software and hardware faults when appropriate and fixing issues as quickly as possible
• Day-to-day administration of IT hardware and meeting room technology
• Setting up and administering equipment to new starters and existing colleagues
• Training the user base on best practice and communicating any updates

What you’ll need

You will have excellent technical skills, particularly in troubleshooting laptop hardware, Windows, Office 365, Active Directory, vulnerability, and patch management.

You’ll have a proactive approach to supporting our users, with the aim of reducing tickets, eg identify training needs before they need to contact the ServiceDesk and feel comfortable sending out regular communications informing the business of any issues, e.g. Microsoft Teams service down.

In addition, you will reflect the key attributes that we look for in all colleagues, which are:

• Previous experience in IT support with at least a couple of years’ experience working in a similar service desk role
• Experience in problem solving first- to third-line requests
• A proactive attitude and creative approach to problem-solving and comfortable resolving requests without having to follow a detailed script
• An ability to express new ideas that you will feel confident in taking ownership of
• Willing to offer flexibility with your working hours and pattern regularly to help ensure a good crossover with other IT team members in different locations

Why AMICULUM?

We’re proud to be a flexible and inclusive employer that provides a supportive working environment. We value creativity and encourage colleagues to offer ideas that further the success of our business.

In return, we offer:

• Remote and hybrid working options as standard
• Continual learning and professional development opportunities
• Two annual bonus schemes
• 25 days’ annual leave (plus public holidays)
• Generous pension scheme and private health insurance
• Life and income protection insurance

What’s next?

To apply to this role you must be based in the UK and have the right to work in this location.

We ask that all applicants supply a CV and covering letter in support of their application, detailing their experience and interest in working at AMICULUM.

We are committed to creating an inclusive and diverse workplace. We are dedicated to making reasonable adjustments throughout our recruitment and selection process to accommodate all applicants. If you require any adjustments or have specific needs, please contact Becka or Steven from our Careers team, who will be more than happy to help.

AMICULUM is an independent agency that delivers communications and consultancy services to pharmaceutical, biotechnology and health technology companies across the world. For more information about the AMICULUM story, please visit our website or contact a member of our careers team.

Job code: TDS001